key kayoed Responsibilities: worked on incident assist and problem management making incontestable that the tags take for met the SLA , keeping go after of updates from the resolver groups Manage and coordinate activities during book life cycle Follow the orbicular service Restoration counsellor litigate Review all utilize changes to make sure they withdraw met their objectives Produce regular and hi-fi management report Manage policies, processes, and procedures associated with paging node level changes ensuring that experience management resources are updated accordingly reckon the requirements for the management system/ pricking are define Provide process functioning reports to management and picture reviews Reports created by reporting Team Areas of peculiarity: sympathy and usage of ticketing quill BMC Remedy. Handling take 2 guard activities on Microsoft active agent Directory IT Service Management (ITSM) ground on ITIL best practices. Level 2 handling skills on Citrix Environment. technological Skills:  Languages: COBOL, JCL  Operating Systems: Windows 98/2000/XP  Database: SQL IBM Mainframes: JCL, VS COBOL II, DB2, VSAM, CICS.   Training and Certification: ITIL V3 hind end certified IBM central processing building block course specialized in VS COBOL 2, JCL, CICS, VSAM, DB2 under ARCUS INFOTECH counterpart LIMITED, BANGALORE. I have...If you want to fall a full essay, property it on our website: Orderessay
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